Settings - Creating the conditions for cruise to operate and compete 

This session sets the scene by looking at the policy, regulatory and strategic environment that underpins the cruise industry.

It explores what has changed over the past 12 months, what the sector has achieved, the progress made through NZCA's work with Government, what still needs attention, and why getting the settings right matters to every port, destination, supplier and operator.

The session also provides the global context, helping delegates understand how New Zealand compares internationally.

Keynote

Hon Louise Upston – Minister of Tourism and Hospitality

Speakers:

Joel Katz – Executive Director, CLIA Australasia & Asia

Jacqui Lloyd – CEO, New Zealand Cruise Association

Deployment - Earning New Zealand's place on the itinerary

Many people outside the cruise industry don't appreciate just how competitive cruise deployment is.

Every ship deployed to New Zealand has competed against destinations around the world for that opportunity. Cruise line executives must build a compelling commercial case before a ship is ever scheduled.

This session lifts the curtain on that process.

Delivery - Making every visit work on the ground

Once deployment has been secured, the focus shifts to delivery.

From pilot boarding to departure, every cruise visit relies on seamless coordination across ports, agencies, tourism operators, destinations and suppliers. Every interaction contributes to the experience of the cruise line, its guests and its crew, while helping build confidence in New Zealand as a destination that consistently delivers.

This session explores what it takes to deliver a successful cruise visit, the progress made across the sector, and the opportunities still ahead.

The Cruise Call

Pilot Boarding → Berthing → Border Processing → Transport → Shore Excursions → Destination Experience → Local Spend → Provisioning → Departure → Guest & Cruise Line Feedback

Trans-Tasman: The Next Horizon

While Australia and New Zealand each have their own priorities, both face many of the same challenges around deployment, regulation, infrastructure and destination development.

Rather than competing in isolation, there are significant opportunities to collaborate, share knowledge and strengthen the South Pacific's competitiveness as a world-class cruise destination.